Call Us: 01819-245993, 01819-245994 Email Us: info@cbsg-informatix.com

CALL CENTER SERVICES

CBSG Informatix has established in 2015 has a well-equipped Call Centre approved by the Telecom Ministry. Our Call Centre offers reliable, quick and professional services to meet clients’ needs. At CBSG Informatix Call Center, technology, human skills and professional culture work together to serve the clientele needs and meet their expectations. Our workforce are bilingual and can speak well both in English and Bengali.

CBSG Informatix Call Center offers wide range of Business-Business (B2B) and Business-Clients (B2C) services. We ensure customized solutions for each and every services. We work with our clients to design those solutions. Following our major service offerings.

CBSG Informatix Call Center

  • Government Approved
  • Well Equipped Facilities
  • Trained and Competent staff
  • Professional Management
  • Human Etiquette and Cultural sensitivity
  • Client oriented services
  • Ensure data security and compliance’s

Customer Management

We provide whole range of customer management services through our 24X7 call center. Our well trained agents will provide your customers with queries, ensure customer needs and register complains for their quickest resolution. We also provide cloud based complain and feedback management support towards sustained customer satisfaction. We also perform activities such as product order, verifications, booking via the call center.

Telemarketing Services

We have a dynamic team for product branding and promotional through outbound call center services. We have experienced and competent telemarketing expertise and representatives to help you to reach the target customers. We ensure confidentiality and information security.

IT Based Survey

Today’s businesses thrive on customer data and perspective for making good decisions. We undertake satisfaction survey, market survey and run promotional campaign for your business successes. We ensure highest levels of data quality and security. Our data analysis will provide you with insights and information for making quality decision.

Call Center tools

Computer Telephony Interface (CTI)

Voice / Screen recording

Interactive Voice Response (IVR)

Supervision and Monitoring Tools

Highlights of Our Call Center

User’s experience survey of Facebook products

Help Desk support to ICT Ministry Training